The London Handbag
customer support
Back Guarantee
Our pieces follow standard sizing, but for the perfect fit we suggest sizing up. You can also find detailed sizing info under the product price by clicking “Size Chart.”
We strongly recommend hand-washing all our products, when using machine wash make sure to use choose hand-wash to prevent shrinking / damaging of our premium materials.
Air drying only.
All orders are processed within 1 business day and typically arrive within 7–10 business days worldwide. We ship to almost all countries. Returns are accepted within 14 days of delivery; items must be in original condition, and customers are responsible for return shipping.
Not satisfied with your purchase? You can return your items within 14 days, no questions asked.
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THE MARCELLO COMMUNITY
With over 60,000+ customers, the Marcello community is bigger than ever before.
Marcello
We stand by our craft, which is why every order comes with a 14-day money-back guarantee.
For us, confidence in quality means peace of mind for you. If it’s not the right fit, return it within two weeks — no fuss, no questions, just timeless service.
FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship to my country?
We deliver globally! Shipping is available to almost every country, with a few exceptions for certain islands.
What are the return rules?
Returns accepted within 14 days. Items must be in original condition. Customers are responsible for return shipping.
Other question?
You can contact us through our contact page! We will be happy to assist you.